We currently only ship within Canada.
All orders shipped will receive free standard shipping (3-6 business days) for orders over $35 (tax excluded) and free expedited shipping (2-4 business days) on orders over $75 (tax excluded).
We offer a 100% money back guarantee on all purchases made at trueprotocols.com.
If you aren't satisfied with our products for any reason and at any time, we will refund your money. To be eligible for a return, your item must be returned to us in the original packaging.
Trueprotocols.com items bought at retail stores or other channels not directly from trueprotocols.com must be returned to the original point of sale.
Returns and exchanges must be approved by our support team before they are shipped. We understand every customer's purchase is one of a kind and always try to give each individual a personal experience. To be eligible for a return, your item must be returned to us in the original packaging.
The refund policy only applies to the first product purchased and opened. Any additional opened products are not eligible for refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and the funds will be transferred to you as per an agreed upon method.
Items purchased at retail stores or other channels aside from trueprotocols.com must adhere to the point of sales refund policy. We do not offer refunds on those purchases.